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Share Your Experience

We Bank Different … We Bank Better … We Care!

What makes the difference between a great banking experience and disappointing service? No one knows that better than the customer, and we’re hoping you’ll share your thoughts. Have you had a pleasant experience at our bank that you’d like to tell us about? We’d love to hear from you! And if you have any concerns or an issue we can help you resolve, we want to hear that from you as well. Please fill out the form below, then click the “Send” button at the bottom of the page. Thanks for taking the time to let us know how we can serve you better!

Please note that required fields are marked with an asterisk (*).

Contact Information:

The Account Owner/ Holder should complete this section.

When filling out this form, please do not include any personal or
sensitive information such as bank account numbers, SSN, etc.

If you are contacting us because you need to have an issue resolved please provide your legal representative's information below, otherwise click "Send".

Your submission of this portion of the form authorizes our office to release information to your attorney or other legal representative if requested.
Information of Your Attorney/ Legal Representative:

Update Info

Instructions

To update your information with us, we require you to log into online banking. Go to Main Menu / Connect with Us / Messages and select the form. If you prefer, you may call us at 800.930.3935.

This form will require you to enter any additional household members this change affects, and list all account numbers we should include in this update (for instance, you may not want business or non-household family member accounts to be changed).

Stop Payment

Instructions

To stop a payment, we require you to log into online banking. Go to Main Menu / Connect with Us / Messages and select the form. If you prefer, you may call us at 800.930.3935.

This form requires the checking account number, date that the check was written, amount of the check, who the check was made payable to, a short explanation, and your Bank Identification Number (BIN).

Lost or Stolen Cards

Instructions

To report a lost or stolen card, you must log into online banking. Go to Main Menu / Connect with Us / Messages and select the form. If you prefer, call us at 800.930.3935. After hours, please call Visa Support at 800.264.4274 (option 3).

This form requires the last 6 digits of the card number, the date stolen/lost, and your Bank Identification Number (BIN). Please: immediately TURN OFF your card when you first log in.

Order Checks!

Instructions

To order checks online, we require you to log into online banking. Go to Main Menu / Connect with Us / Messages and select the form. If you prefer, you may call us at 800.930.3935.

For this form: Please have your Bank Identification Number (BIN) ready. You may also want to include a starting check number.

Contact Roger Krabbe Today!