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FDIC Insured – Backed with the full faith and credit of the U.S. Government


We will never ask for your login info —  call us at 800.930.3935 to report suspicious texts or calls.

Text Message Policy

**No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.**

Brand Name – Bank & Trust Company
Text Program – Customers will receive 2FA codes with 6 digit authentication. These codes must match up with our bookkeeping department to authenticate the customer.
“Message & data rates may apply.”
“Message frequency may vary.”
“You can text HELP for support or STOP at any time to unsubscribe.”
“Your phone number will not be shared with third parties for marketing or promotional purposes.”

Opt-Out Policy for Text Messages

At Bank & Trust Company, we want to ensure that you have control over your communication preferences. If you prefer not to receive text messages from us, please follow the instructions below to opt-out.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

How to Opt-Out of Text Messages:

Reply STOP to the number that has texted you the security authentication code.

Important Notes:

Please note that it may take up to 24-48 hours for us to process your request and remove your phone number from our text message list.

If you opt-out of text messages, you will no longer receive security or informational texts from us.

If you change your mind and would like to re-opt-in to receiving text messages, please contact our customer service team at 217-324-3935.

Why Opt-Out?

We respect your right to control your communication preferences. By opting out of text messages, you are helping us to provide a more personalized and seamless experience for those who do choose to receive texts from us.

Data Security:

We take the security of your personal data seriously. We will not sell or share your phone number with any third-party company for marketing purposes.

Revisions:

Our opt-out policy may be revised from time to time. If you choose to continue receiving text messages after making changes to our policy, your consent will be considered valid.

By following these steps, you can ensure that your phone number is removed from our text message list and you will no longer receive unsolicited texts from us.

This policy is subject to change without notice.

Update Info

Instructions

To update your information with us, we require you to log into online banking. Go to Main Menu / Connect with Us / Messages and select the form. If you prefer, you may call us at 800.930.3935.

This form will require you to enter any additional household members this change affects, and list all account numbers we should include in this update (for instance, you may not want business or non-household family member accounts to be changed).

Stop Payment

Instructions

To stop a payment, we require you to log into online banking. Go to Main Menu / Connect with Us / Messages and select the form. If you prefer, you may call us at 800.930.3935.

This form requires the checking account number, date that the check was written, amount of the check, who the check was made payable to, a short explanation, and your Bank Identification Number (BIN).

Lost or Stolen Cards

Instructions

To report a lost or stolen card, you must log into online banking. Go to Main Menu / Connect with Us / Messages and select the form. If you prefer, call us at 800.930.3935. After hours, please call Visa Support at 800.264.4274 (option 3).

This form requires the last 6 digits of the card number, the date stolen/lost, and your Bank Identification Number (BIN). Please: immediately TURN OFF your card when you first log in.

Order Checks!

Instructions

To order checks online, we require you to log into online banking. Go to Main Menu / Connect with Us / Messages and select the form. If you prefer, you may call us at 800.930.3935.

For this form: Please have your Bank Identification Number (BIN) ready. You may also want to include a starting check number.